Professional Development Training

Professional Development Training

Customized Classes

Kishwaukee College Business Development offers a variety of training classes on Professional Development topics. Our staff will work with your business to provide instructors, materials, and other components that will meet and exceed your high standards.

One of our popular Professional Development trainers is Kirk Hamsher. Kirk is a seasoned instructor, consultant and personal/business coach with over thirty years of experience in developing individuals and groups. He offers classes in leadership, conflict management, negotiation, influencing, productivity, goal achievement, team building, team meetings, productive relationships, effective communication, motivation, innovation, and presentation skills. He is a member of the American Society for Training & Development (ASTD).

Some of the most popular Professional Development classes are Conflict Resolution, Persuasion, Think Like Einstein: Creativity and Innovation and Delegation.  Classes are available at Kishwaukee College or off-site.

Open Enrollment Classes

Customer Service Training
Kirk Hamsher, Instr.
Conference Center
Room A1222

This program will enhance our ability to provide exceptional customer service by teaching the most effective ways to communicate with co-workers and customers. Participants will learn:

  • How to prevent and manage conflict with managers, co-workers, and their clients
  • How to establish and sustain a positive, caring attitude
  • How to convey empathy to others
  • How to identify clients’ needs and the root causes of their frustrations
  • How to ask questions and make statements that promote effective interactions with clients
  • How to communicate with enhanced listening
  • How to minimize stress levels

Contact Information

Melissa Gallagher
Coordinator, Short Term Training & Continuing Education